Refund and Return Policy

At Crosswood Hotels, we strive to ensure your satisfaction with every stay. If, for any reason, you need to make changes to your reservation or seek a refund, please review our policies below:

1. Reservation Changes:

  • Modification: You can modify your reservation, subject to availability and any applicable rate differences, by contacting our reservations team at least [1 days/hours] prior to your scheduled arrival.
  • Cancellations: Cancellations made within [1 days/hours] of the check-in date may incur a cancellation fee equivalent to [50]% of the total reservation cost.
  • No Show: Failure to arrive on the scheduled check-in date without prior notice may result in a charge equivalent to [50]% of the total reservation cost.

2. Refunds:

  • Valid Refund Scenarios: Refunds are granted in compliance with our cancellation policy or in case of billing errors, overcharges, or unsatisfactory service issues reported during your stay.
  • Refund Process: Refunds are processed within [N] business days to the original payment method used during booking.
  • Non-Refundable Services: Certain promotional rates, special offers, or non-refundable bookings may not be eligible for refunds. Please review the terms of your reservation for specific details.

3. Returns and Complaints:

  • Service Issues: Should you encounter any service-related issues during your stay, please promptly inform the front desk or hotel management. We will make every effort to address and resolve the matter to your satisfaction.
  • Follow-Up: If a resolution isn’t achieved during your stay, we encourage you to reach out to our customer service team within [X days] of your departure to discuss the issue further.

4. Contact Information: For reservation modifications, cancellations, refunds, or to report service-related concerns, please contact:

  • Reservation Support: []
  • Customer Service: [
  • +91 7503600841

Of course! Here’s a continuation and further elaboration on the policy:

5. Special Circumstances:

  • Force Majeure: In the event of unforeseen circumstances beyond your control (natural disasters, government actions, etc.) affecting your travel plans, please reach out to our customer service team as soon as possible. We will assess the situation and work towards an amicable resolution, considering the circumstances.

6. Damage or Loss:

  • Hotel Property: Any damage to hotel property caused by guests during their stay may result in charges to cover repair or replacement costs.
  • Lost Items: Crosswood Hotels is not liable for any lost or misplaced items.

7. Group Reservations and Events:

  • Group Bookings: For reservations involving multiple rooms or group events, specific terms and conditions may apply. Please refer to the group booking contract or contact our group reservations team for detailed policies regarding deposits, cancellations, and special arrangements.
  • Event Planning: If you’re organizing an event at Crosswood Hotels, our event planning team will work closely with you to outline the terms, including deposit requirements, cancellation policies, and any additional services requested for a successful event.
  • Customized Packages: Tailored packages or group rates may have distinct terms and conditions. We encourage discussing these details with our dedicated group reservations team to ensure a smooth booking process and a delightful stay for your group.